ProductStore Operations

Every store runs the same day.

Checklists, SOPs and issues in one place. HQ writes the standard once; every store follows it, and you see who did what, when.

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Brand HQ · Store Operations
Today
Opening checklists5 of 6 done
Main St7:02 AM
Eastside7:15 AM
CampusLate 22 min
Open issues4
Fryer 2 · Main StHigh
Leaking tap · EastsideMedium
Sign light out · CampusLow
SOP updatesread receipts
New: Double Smash v231 / 38
Updated: Closing clean38 / 38
Allergen chart36 / 38

Sound familiar?

Standards live in a group chat
Pinned messages, old PDFs and whatever the trainer remembers.
Problems go nowhere
Fryer 2 was down for a week before HQ heard.
No view across stores
Every visit is a surprise, good or bad.
Opening · brand templateused by 6 stores
Walk-in cooler logged0 – 4 °C
Fryer oil tested, result notedPhoto
Front window and menu board onPhoto
Edit once at HQ · every store gets the change tomorrow
On the store tablet
Opening · Main St6:45 AM
Walk-in cooler3 °C
Fryer oil testedPhoto
Front window on
Sign with PIN

Checklists HQ writes once.

Opening, mid-day and closing lists with photos, temperatures and sign-off by PIN. Each temperature is checked against the range you set while the step is being done. Change the template once at HQ and every store has it the next day.

Photo requiredTemperature rangesSigned by PIN
SOP · Double Smash Burger v2Published Oct 18
Steps6
Read and confirmed31 of 38 staff
I've read it
On the store tablet
New SOPv2
Double Smash Burger · read before your next shift
Step 1 · Smash two beef patties1 of 6

SOPs people actually read.

Recipes, cleaning and service steps with photos and video, shown to the roles that need them. Publish a new version and it shows up on every store tablet. You see who has read and confirmed it, and who has not yet.

VersionsRead receiptsBy role
Issue · Fryer 2 not heatingMain St
HighEquipmentDue Thu
MKReported from closing checklist · photo attached
HQTechnician booked for Thu 10 AM
Mark fixed
Add note
On the store tablet
Closing · Main St10:40 PM
Fryer 2 reaches temperatureFailed
Photo attachedIssue created

Issues that get fixed.

A failed checklist item, a broken machine or a customer complaint becomes an issue with a photo, an owner and a due date. The store reports it from the tablet in a few taps, and HQ and the manager follow it to the fix. Nothing gets lost in chat, and every store keeps its own history.

From any checklistOwner and due dateHistory per store
Weekly report · Main StOct 13 – 19
Checklists on time
96%
Issues closed
5 / 6
Labour
24.8%
Opening ran late twice on weekends. One equipment issue still open. Fries waste above the brand average.
In Merchant
Needs attention · Main StThis week
Opening · SatLate 18 min
Opening · SunLate 22 min
Fryer 2Issue open

A weekly report for every store.

Checklists, issues, labour and waste in one page per store, every Monday, with a plain-language summary on top. Read it in two minutes and call the store that needs it. Between reports, a checklist not started on time already shows on the manager's screen.

Every MondayPer storePlain-language summary

From the brand standard to the counter, and back.

  1. HQ writes it
    Checklists and SOPs.
  2. Store does it
    On the tablet, signed by PIN.
  3. Misses surface
    As issues with photos.
  4. HQ sees it
    Weekly, store by store.

Small enough for a single store.

Start from templates
Opening, closing and food safety lists ready to edit.
Photos where they count
Only on the steps you choose.
Late is flagged
A list not started by its time is shown to the manager.
English first
Korean available for teams that need it.

See a checklist go from head office to the tablet, on the real screens.

A 30-minute call. Ask anything — we'll answer it on the real screens.

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