Terms of Service

1. The agreement

By creating an account or signing an order form, the subscribing brand or franchisee ("you") agrees to these terms with AIO Agency ("AIO", "we"). If you accept for a company, you confirm you can bind it. Your order form, if any, wins where it differs from these terms.

2. The service

AIO provides Brand HQ, Merchant, the store tablet and the employee app, with the modules in your plan. We may improve or change features; we will not remove a core feature of your plan during a paid term without notice.

3. Accounts and access

• You decide who is invited and what role they have.
• Keep sign-in links, PINs and paired tablets under your control.
• Tell us promptly if you think an account has been misused.

4. Your data

You own the data you and your people put into AIO. You give us permission to host and process it only to provide and support the service, as described in our Privacy Policy. Where you add staff records, you are responsible for having the right to do so.

5. Acceptable use

• No unlawful content, and no attempts to break, probe or overload the service.
• No reselling access without our written agreement.
• No reverse engineering, except where the law allows it.

6. Fees and billing

Fees, setup and the number of stores are set in your order form. Plans renew monthly and are billed through Stripe; taxes are added where they apply. If a payment is more than 30 days late we will tell you before limiting access, and we never delete your data for late payment.

7. Third-party services

Connected services such as your point-of-sale system are provided by their owners under their own terms. AIO reads from them with your permission and is not responsible for their availability.

8. Ending the agreement

You can cancel at the end of any billing month. Either side can end the agreement for a serious breach that is not fixed within 30 days of notice. You may export your data for 90 days after the end; after that it is deleted as set out in the Privacy Policy.

9. Warranties and liability

We provide the service with reasonable care and skill, but it is otherwise provided "as is". AIO is a management tool: decisions about food safety, employment and finances stay yours. To the extent the law allows, neither side is liable for indirect or lost-profit damages, and our total liability in any 12 months is limited to the fees you paid us in that period.

10. Governing law and contact

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Questions: info@aio-agency.ca.